Juneau      ROLL CART AUTOMATION AND RECYCLING INFO (Click)

Arrow Refuse provides garbage collection throughout the City and Borough of Juneau, Alaska’s capital city. We offer curbside residential service of one or three cans per week, as well as 1-1/2 and 2 cubic yard dumpster service for commercial needs and 10 to 30 cubic yard roll off service to industrial and large generators.

Arrow is regulated by the Regulatory Commission of Alaska (RCA) as the local public utility providing solid waste collection. The RCA reviews and approves Arrow’s Tariff.

Service Info

News and Alerts

This section changes from time to time, so check back frequently for updated news and events in the capital city “green scene”.

NEWS:

HOLIDAY SCHEDULE:

AREA SERVED:

We provide service to businesses and residences located on the road systems served by Glacier Highway in Juneau and Douglas Highway on Douglas Island. In Juneau, the area stretches from Thane in the south to approximately mile 29 North on Glacier Highway. In Douglas, our service zone is from Sandy Beach to Mile 15 N on the Douglas Highway. If you live on a private drive or a location beyond our service area limits, please contact the office for options. We offer drive-in and pack out service for an additional fee.

BILLING AND CREDIT:

Residential customers are billed quarterly (3-months) in advance with payment due within forty-five (45) days. Commercial customers are billed one month in advance. Any account considered past due/delinquent may be subject to service suspension unless the account is paid in full. Delinquent accounts may be referred to a collection agency. Please see the Billing and Credit Policy for full details.

Residential customers are required to fill out an application for service and abide by the terms of our tariff, as amended from time to time.

SERVICE DESCRIPTION

STANDARD CAN SERVICE (RESIDENTIAL)

1. Residential customers select their desired level of service and rate, generally one or three cans per week. We will pick up additional items for a fee. Please refer to our Rate Schedule for complete detail on fees and service levels.
2. Residential customers provide their own cans and the cans must be labeled with the customer’s name or house number. Containers are available for rent from the utility (including bear resistant containers) on a first come, first served basis.
3. Customer cans must be placed at curbside not later than 6 a.m. on pickup day. Note that the CBJ does not allow cans to be placed at the curb before 4 a.m. unless they are “bear resistant”.
4. Customer cans may not weigh more than 60 lbs. or be greater than 32 gallons in size. They must have lids and handles. Overweight cans will not be collected.
5. During inclement weather, service may be suspended until, in the opinion of the utility, conditions are safe.
6. Hazardous Waste will not be collected.
7. Ashes, cat litter and similar substances must be double bagged.
8. Bagging your trash will keep your can cleaner, the utility does not clean garbage cans.
9. The utility does not pick up spilled garbage that was not caused by our crew. The customer is responsible for securing their trash from weather, animals and the like.

COMMERCIAL SERVICE

Commercial customers must complete a Commercial Application and a Credit Application. They may elect to receive the Standard Can Service described above or they may select from one or more 1-1/2 or 2 cubic yard dumpsters. The utility has Dumpsters for rent (Equipment Rental Agreement required) or the customer may provide their own containers that are compatible with the company’s collection vehicles and do not exceed the company’s established size standards (2 cubic yard). The company may refuse to service a customer-owned container if it is unsafe to do so in the opinion of the utility.

Under Commercial Service, the customer determines the number of pickups per week they require and pay the fee for that service in advance monthly per the Commercial Rate Schedule. Charges for rental of containers are billed separately. We will pick up additional items for a fee. Please refer to our Rate Schedule for complete detail on fees and service levels.

The customer is responsible for maintenance of the pickup area. Dumpsters must be placed on a hard, flat surface and secured from undesired movement due to wind, etc. Dumpsters must have clear and safe access for the collection vehicle. A company representative will inspect and approve of the dumpster location prior to service.

ROLL OFF SERVICE

We provide scheduled and unscheduled large container service using 10 to 30 cubic yard roll on/ roll off containers. A commercial application, credit application, and equipment rental agreement are required. An onsite inspection is required to insure that we can place the container in a safe manner for servicing. Temporary containers for customers who do not have established credit may require a deposit to cover estimated charges.

Contact Us

FAQ:	Frequently Asked Questions
Email:	arrow@akpacific.com
Phone:	907-780-7800
Fax:	907-780-7808
Local Manager:	Matthew Dull

Billing and Credit Policy

STANDARD CAN SERVICE

• All charges totaling $30 or less a month for Standard Can or Cart Service shall be billed quarterly in advance, with payment due within forty-five (45) days of the billing date.
• Whenever a Standard Can customer's account is unpaid for a period of greater than forty-five (45) days, from the original invoice date, the account shall be considered past due and delinquent. At seventy-five days from the original delinquent invoice date a finance charge of .875% per month or 10.5% per annum shall be assessed on the past due and delinquent amount by the Utility per 3 AAC 52.430(f).
• Whenever a Standard Can Customer's account becomes delinquent, the Utility shall send written notice of termination of service to the customer. The written notice of termination of service shall be mailed to the customer via U.S. Mail ten (10) days prior to the discontinuance of service and may be revoked by the Utility if payment in full of the delinquent amount is made before 10 days have lapsed from the date of the notice.
• The utility, without incurring any liability, shall discontinue the furnishing of all services
• If after 10 days of the notice date there remains a delinquent unpaid balance.
• Once a customer account has been discontinued for non-payment of delinquent amounts, the account may be transferred to an outside collection agency. When transferred, the consumer will be responsible for the principal balance, accumulated interest, plus all collection agency costs not to exceed 40% of the principal balance.
• All other charges (i.e. Additional, Occasional or unscheduled pickup service shall be assessed at the time such service is provided and shall be payable under the same terms as each customer's recurring charges.
• All standard can billings are based on the minimum service level of 1 pickup per week and when presented for payment by the Utility will show the type of service rendered, the related charges, and the total billing of such services, as well as appropriate sales and service taxes.
• Credit may be given for suspension of service due to vacation for a period of two weeks or more. The Utility shall limit its customers to a total of 2 credits per year. The customer must give the Utility prior notification to suspending service in order to receive a credit.
• All billings presented for payment by the Utility will show the type of service rendered, the related charges, and the total billing of such services, as well as appropriate sales and service taxes.

DUMPSTER SERVICE

• Charges for Dumpster Service shall be billed monthly in advance. All Dumpster Service billings shall be due within fifteen (15) days of the billing date.
• Whenever a Dumpster customer's account is unpaid for a period of greater than thirty (30) days, from the date of original billing, the account shall be considered past due and delinquent. A finance charge of .875% or 10.5% per annum shall be assessed on the past due and delinquent amount by the Utility per 3 AAC 52.430(f).
• Whenever a Dumpster Customer's account becomes delinquent, the Utility shall send written notice of termination of service to the customer. The written notice of termination of service shall be mailed to the customer via U.s. Mail ten (10) days prior to the discontinuance of service and may be revoked by the Utility if payment in full of the delinquent amount is made before 10 days have lapsed from the date of the notice. The Utility may discontinue the furnishing of all services if after 10 days of the notice date there remains a delinquent unpaid balance. The Utility shall send the customer established discontinuance date.
• Once a Dumpster account has been discontinued for non-payment of delinquent amounts, the account may be transferred to an outside collection agency. When transferred, the Dumpster Customer will be responsible for the principal balance, accumulated interest, plus all collection agency costs not to exceed 40% of the principal balance.
• All other charges (i.e. Additional, occasional or unscheduled pickup service) shall be assessed at the time such service is provided and shall be payable under the same terms as each customer's recurring charges.
• All billings presented for payment by the Utility will show the type of service rendered, the related charges, and the total billing of such services, as well as appropriate sales and service taxes. The minimum level for service billed for dumpsters is once a month pickup (one pickup per month).

ROLL-ON/ROLL-OFF CONTAINER SERVICE

• Charges for RolI-On/RolI-Off Container Service shall be billed monthly in arrears. All RolI-On/RolI-Off Container billings of this type shall be due within fifteen (15) days of the billing date.
• Whenever a RolI-On/RolI-Off Container customer's account is unpaid for a period of greater than thirty (30) days, from the date of original billing, the account shall be considered past due and delinquent. A finance charge of .875% or 10.5% per annum shall be assessed on the past due and delinquent amount by the Utility per 3 AAC 52.430(f).
• Whenever a RolI-On/RolI-Off Container Customer's account becomes delinquent, the Utility shall send written notice of termination of service to the customer. The written notice of termination of service shall be mailed to the customer via U.S. Mail ten (10) days prior to the discontinuance of service and may be revoked by the Utility if payment in full of the delinquent amount is made before 10 days have lapsed from the date of the notice.
• The Utility, may discontinue the furnishing of all services if after 10 days of the notice date there remains a delinquent unpaid balance.
• Once a RolI-On/RolI-Off account has been discontinued for nonpayment of delinquent amounts, the account may be transferred to an outside collection agency. When transferred, the dumpster customer will be responsible for the principal balance, accumulated interest, plus all collection agency costs not to exceed 40% of the principal balance.
• All other charges (i.e. Additional, occasional, or unscheduled pickup service) shall be assessed at the time such service is provided and shall be payable under the same terms as each customer's recurring charges.
• All billings presented for payment by the Utility will show the type of service rendered, the related charges, and the total billing of such services, as well as appropriate sales and service taxes. The minimum level of service billed to RolIOn/RolI-Off customers is for once a month pickup (or one pickup per month).
  Applying To All Service Classes
• Any applicant who has previously been cancelled due to nonpayment will be required to pay a re-instatement fee of $25, pay all past due billings (including collection costs if applicable) and pay in advance an amount equal to 2 months billings, before service will be resumed. Any advance payment of this type shall be reserved by the Utility. The balance of the reserved amount shall be refunded to the customer's account after one year or when service is cancelled which ever comes first and after applying any offsets or credits. Upon receipt of said payment service shall resume on the next scheduled service day.
• The minimum period for which service is furnished is one month, without refund, except when service is furnished on an unscheduled or occasional basis for Dumpster and RolI-OnjRolI-Off Container service. There is no temporary residential service.
• When service does not begin on the first day of the billing month the charges, or a fractional part thereof, will be pro-rated in the ratio of the number of days involved to the total days of the month.
• There is a charge of $30 for all payments denied by a financial institution. The Utility is under no obligation to redeposit a payment that has been dishonored for reason of insufficient funds. The Utility shall rely on all remedies under AS 09.68.115 to collect checks that are dishonored by a financial institution.
• The Utility shall provide three methods for customers to pay their monthly and or quarterly bills: Cash, Check, or APES Easy Pay (Debit Card or Credit Card). The Utility currently accepts Debit cards and Visa and MasterCard credit cards. The Customer may choose to set up an auto-charge to automatically charge their utility service to their debit or credit card. The costs associated with these payment programs shall be considered costs incurred by the Utility in servicing its customers.

RATES, OTHER SERVICES AND CONDITIONS, GENERAL

• The following tariff rate schedules contain charges for all services provided by the Utility within its service area, with the exception of special contracts between a customer and the Utility as approved by the Regulatory Commission of Alaska. NOTE;THESE RATES WILL BE CHANGING EFFECTIVE JUNE 1ST, 2012, SEE THE AUTOMATION PAGE.
  

RATE NOTES

• Where articles of refuse, such as large cans, bottles, boxes and similar materials are not easily or practically suited for placement in a receptacle, in the opinion of the Utility, they may be placed adjacent to the receptacle provided in a neat and orderly manner and prevented from scattering. Boxes must be tied in bundles weighing no more than 60 pounds. Brush must be tied in bundles not exceeding four (4) feet in length and weigh no more than 60 pounds. The Utility may collect such refuse and charge the customer in accordance with its rate schedule for that service area, in addition to its regular recurring charges, or a service fee equivalent to the customer's regular service fee pro-rated by the volume of refuse handled in accordance with the applicable rate schedule.
• Service on a Sunday will only be provided to those customers scheduled for seven (7) days per week service or on a special pickup basis. In the case of a special pickup, the customer will be charged.
• Monthly rate applies to service for one (1) to three (3) Standard Cans.
• Customers charged for standard can service shall pay a minimum charge for at least one (1) pickup per week.

BEAR RESISTANT CONTAINERS

We have bear resistant containers for rent for those customers who need them. They are NOT bear proof, a determined bruin can get them open with some effort.

For residential customers, we have universal carts topped with a locking plastic lid.

For commercial customers, in addition to the universal carts, we offer metal (aluminum) lids and lock kits. Both of these solutions carry an additional cost. Please note that if a container is destroyed by a bear, we will not provide a replacement.

It is strongly suggested that you follow the bear guidelines below to prevent damage and a mess.

• If possible, do not leave the container outside except on pick up day.
• Bag all garbage and double bag anything that has an odor.
• If it becomes soiled, clean your can with bleach water to eliminate odors.
• Freeze food scraps, fish guts and any smelly items.
• DOUBLE BAG all disposable diapers.